Return and Refund

🔄 Return and Refund Policy

1. Conditions for Returns and Refunds

We are committed to providing high-quality products and services. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the product.

Return Requirements:

  • The product must be in new, unused condition, and the packaging should be intact.
  • Please provide proof of purchase (such as the order number or invoice).
  • Return shipping costs are the responsibility of the customer.

2. Return Process

  1. Submit a Return Request: Please submit your return request through our Contact Us page, providing your order number, product name, and reason for return.
  2. Review and Confirmation: We will review your return request within 2 business days and notify you of the return approval via email.
  3. Return the Product: Once your return is approved, please follow the instructions to return the product.
  4. Refund Processing: We will process your refund within 5 business days of receiving the returned product, provided it meets the return conditions. The refund will be issued to the original payment method.

3. Refund Policy

  • Refunds will be issued for the actual amount paid for the product, excluding any original shipping fees.
  • Refunds will be returned to your original payment method, and processing time may vary depending on the payment method.

4. Special Circumstances

  • Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us within 7 days of receipt, and we will offer you a return or exchange.
  • Non-Quality-Related Returns: For returns due to personal reasons (such as changing your mind, wrong size, etc.), return shipping will be at your expense, and the product must remain in new condition.

5. Contact Us

If you have any questions or need further assistance, please contact us via:

Please note that the above policy applies only to products purchased from ScopeMall.com. If you purchased products through other platforms, please refer to their respective return and refund policies.

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